Terms & Conditions

What are the types of bookings you offer?  

The terms and conditions outlined below apply to all bookings with us whether you make them online or by telephone or in person.

Booking online is quick, easy and completely secure. You will always be offered our best available rates of the day and we won't be beaten on any other comparative or partner website. To support our promise, please see our best available rate guarantee.

Promotional offers, packages and spa breaks: When you book a promotional package, including seasonal promotions, you will be asked for full pre-payment unless stated otherwise. When you book a spa or golf package, you will be asked for a 25% non-refundable deposit at the time of the booking. The balance is payable at the hotel on arrival or in the event of cancellation or non-arrival. All promotional packages are non-refundable and non-transferable. We reserve the right to withdraw any offer at any such time.

Charging Items to your room  
Please carry your charge card with you if you wish to charge any items to your room during your stay with us. If you have lost or forgotten your card, please contact Reception. When you arrive at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover any extras during your stay. All incidentals should be settled prior to departure. QHotels accept payments by American Express, MasterCard, Visa, Maestro, Cash and from QHotels gift cards.  

Drinks: Only alcoholic drinks purchased from the hotel may be consumed in the hotel. We reserve the right to charge the appropriate corkage charge where guests bring in their own alcohol.  

First Aid: We aim to ensure that a First Aider is always available. If you require any medical attention, please contact Reception on 0. For serious medical emergencies call 9 '999.  

Opening hours to call

Our team can be contacted Monday to Friday 8am - 6pm & Weekends 10am - 4pm on 0330 107 1599.

Please note, bookings made over the phone, charge a small booking fee of £3 for some reservation types. 

Do you allow children at the hotels?  

Delta by Marriott properties
Up to two children aged between 0 - 17 years stay for FREE when sharing a room with a paying adult. Breakfast is FREE for children aged 5 years and younger when dining with a paying adult. For children aged 6 - 12 years breakfast is £5 per child and for children aged 13 - 16 years, breakfast is £7.50 per child. For lunch and dinner, children 5 years and younger can enjoy two courses for FREE when dining with an adult in our restaurants or bars. Children 6 years and over, dining from our children's menu, can enjoy two courses for £10 or three courses for £13. Children eating off our restaurant and bar menu's will be charged the full listed price.

Do you allow dogs in the hotels?

Yes, we do. We take pride in giving all our guests a warm welcome (including the furry ones!). To help you plan your next minibreak with your dog we’ve put together a handy guide with your most frequently asked questions, click here to view.

To book a pet-friendly stay, please call the Contact Centre on 0330 107 1599 or email [email protected].